Question 1

How does your warehouse receiving and inspection process work?

Accepted Answer

When your project pieces arrive at our Alexandria, VA facility, our receiving team immediately uncrates and inspects every item. We meticulously check for shipping damages or manufacturer defects, take detailed photographs, and provide you with a condition report before moving the items into secure storage. To keep you fully updated on your project's status, we email our clients daily reports detailing all items received that day, along with the inspection photos.

Question 2

What happens if an item arrives damaged from a vendor?

Accepted Answer

If an item arrives damaged at our Alexandria, VA receiving facility, our inspection team will immediately alert you. We will send you a comprehensive damage report detailing the exact issues, along with high-resolution photos of both the item and the packaging. We also provide immediate copies of the Bill of Lading (BOL) and all shipping documents, giving you exactly what you need to quickly file a claim or request a replacement from your vendor before the final installation.

Question 3

Do you offer furniture repair services?

Accepted Answer

Yes, we offer professional furniture repair and touch-up services right at our Alexandria, VA warehouse. If a piece arrives from a vendor needing repairs or structural fixes, we will provide you with a detailed assessment and a quote for the work. Once you approve the cost, an expert furniture repair technician will restore the item to pristine condition before it is ever scheduled for final white-glove delivery to your client's home.

Question 4

How long can you store my clients' furniture before installation?

Accepted Answer

We offer highly flexible short-term and long-term storage solutions at our secure Alexandria, VA warehouse. Whether you need us to hold a few specific pieces for a couple of weeks, or consolidate an entire home's worth of furniture for several months while waiting for construction to finish, we will safely manage your inventory until the project site is completely ready for the final white-glove delivery.

Question 5

What areas do you serve for white-glove furniture delivery?

Accepted Answer

Z Designer Delivery provides white-glove delivery and installation services for interior design projects throughout the Washington DC metropolitan area, including all of Northern Virginia and Maryland.

Frequently asked questions

Which areas do we cover for white-glove furniture delivery?

Do you provide in-home installation and packaging removal?